international | Customer Service Associate in Corning, NY

Customer Service Associate

  • CTG
  • $28,110.00 - 43,750.00 / Year *
  • 364 Park Ave
  • Corning, NY 14830
  • Full-Time



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Come join us and grow your career with CTG! CTG has worked with this international, Fortune 500 end-client for over 15 years! Apply with CTG for this exciting opportunity!

Duration: Consulting Position, 12+ months
Location: Corning, New York 14831

Job Title: Customer Service Associate
Shift: M-F 8am-5pm

Day-to-Day Responsibilities:

  • Direct collection and management of past due accounts that may vary by business.
  • Proactively monitor exposure vs. credit limit on existing accounts.
  • Extend credit to new customers with guidance from Credit Manager.
  • Utilize excel sheets to monitor customer accounts and take necessary action as the situation warrants.
  • Record customer interactions, both internal and external, within PeopleSoft and SAP to capture information details.
  • Collect customer financial information, historical payment trends and supply to Credit Manager/Credit
  • Analyst for use in determining appropriate risk on new and existing accounts.
  • Contacting past due/over credit limit accounts for payment via telephone. .
  • Utilize system to monitor account portfolio for exposure vs. credit limit on existing accounts and initiate whatever corrective action may be necessary to bring the two in line (raising credit limit or exercise strict control of shipments).
  • Take appropriate collection action on past-due accounts (customer contact, involve the appropriate business personnel, and potentially hold shipments).
  • Review all payment irregularities; take whatever action to resolve.
  • Prepare monthly reports on status of major past due accounts for Credit Manager.
  • Respond to incoming communications from customers, sales/marketing and customer service and enter details into PeopleSoft Conversation panel and SAP Conversation panel.
  • Work with CSS Credit Teams to solve issues and work accounts as assigned.
  • Work with business personnel when needed to resolve issues with customer base can include Customer Service, Sales and Finance personnel.

Required Experience and Skills:

  • HS Diploma required
  • Recent graduates with Bachelors or Associates degrees will be considered
  • Experience in Microsoft Suite (Excel, Word & PowerPoint)
  • Excellent communication skills
  • Ability to work within a team environment
  • 2+ years of professional work experience
  • PeopleSoft or SAP experience preferred
  • Fluent in Spanish is a plus


Additional Information

  • No third party resumes will be accepted
  • Drug testing and/or other employment-related inquiries may be conducted
  • All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)
  • Candidates must currently reside in USA or Canada
  • CTG is an Equal Employment Opportunity employer
  • CTG is an E-Verify Company


To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume to [Click Here to Email Your Resum ]

CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe. CTG s greatest asset is our people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.


CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.


Associated topics: answer, call, call center, customer, customer care, customer service representative, guest, service representative, telephone, telephone activation specialist


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.