We are seeking a leader who possesses a high level of technical acumen, bias for action, and the ability to inspire, lead, and grow a global professional services team. The VP of Technical Operations will manage the day-to-day operations of Company s Consulting Services organization and establish scalable processes and services. This key leadership position will be based Oakland/SF, Chicago, or Austin, TX.
In the role of VP of Technical Operations your responsibilities and duties are as follows:
Directly manage all technical resources and project managers
Provide day to day direction, and management for the delivery of professional services projects
Develop methods and procedures for increasing operational efficiencies company-wide
Enforce company policy, guidelines and procedures
Drive high levels of customer satisfaction across all facets of Company s services
Refine and optimize CloudCIOTM technical capabilities through automation, repeatable delivery methods
Develop security, routine maintenance, and other repeatable enhancements and features for CloudCIOTM & Automated MSPTM
Focus on increasing profit margins of technical delivery projects
Develop, implement and enforce standard operating procedures
Develop/Automate per project profitability reports
Develop/Automate per customer profitability reports
Develop/Automate utilization reports for department
Develop/Automate meta-data reporting capabilities for project delivery trends
Assume responsibility of managing Internal products/solutions
Provide visibility, work with, and support Sales, Finance, Marketing, Business Development
Develop repeatable procedures for technical delivery of company s core services
Develop personnel and take responsibility for hiring and developing direct reports
Communicate clear success criteria for projects and employees
Responsible for creating, tracking, and reporting yearly budgets of core revenue generating lines of business
Provide feedback to Managing Director & CEO for budgeting other business departments and future endeavors
Build long-term relationships with new and existing customers, partners, and vendors
Integrate at all levels of the organization
Provide support to all employees of the organization, and our customers as needed
Participate in higher-level sales activities, including international travel, or urgent needs
Participate in user conferences, including active participation at sponsored booths
Develop and support the company s goal and purpose that will continue to enhance the company s performance.
Become a steward of the company s values
Superlative customer service
Bias for action
Integrity for your conduct
Hunger to learn
Assist with developing company assets and materials related to sales and marketing activities
Provide feedback and participate in executive meetings
Do whatever you can to add value to our customers, our people, and partners
Travel Requirements: Up to 30% travel, depending on the needs of the organization
7+ years of Technical Operations related experience with at least 3 years as a Cloud Operations Management
Proven technical expertise and leadership experience in driving Cloud Operations standards and procedures; significant expertise on the AWS ecosystem of services and products.
Exceptional critical thinking skills; ability to decompose complex problems, prioritize issues, and implement sensible solutions.
Excellent communication skills and ability to speak and write clearly and accurately, particularly as it relates to technical concepts.
Experience and comfort communicating professionally via presentations, phone, well-crafted emails, meetings, and customized materials.
Proficient experience managing customer escalations, crisis management, and other similar circumstances.
Demonstrated ability to absorb new concepts, facilitate discussions, and lead fellow team members and guide other departments in a technology environment.
Passionate about quality, performance, reliability, and scalability.
Exceptional organizational, analytical and detail-oriented thinking skills with a creative spirit that is contagious
The ability to operate in a fast moving environment and execute in the presence of ambiguity and change.
Excellent people management skills, including the ability to influence, negotiate and achieve results through direct reports and others.
Associated topics: administrative, administrative assistant, administrative coordinator, administrative officer, assist, beverage, document, front desk, operation, operations director
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.