• ExecuNet
  • $112,300.00 -173,750.00/year*
  • Oakland, CA
  • Executive Management
  • Full-Time
  • 1626 38th Ave

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We are seeking a leader who possesses a high level of technical acumen, bias for action, and the ability to inspire, lead, and grow a global professional services team. The VP of Technical Operations will manage the day-to-day operations of Company s Consulting Services organization and establish scalable processes and services. This key leadership position will be based Oakland/SF, Chicago, or Austin, TX.

In the role of VP of Technical Operations your responsibilities and duties are as follows:

  • Directly manage all technical resources and project managers
  • Provide day to day direction, and management for the delivery of professional services projects
  • Develop methods and procedures for increasing operational efficiencies company-wide
  • Enforce company policy, guidelines and procedures
  • Drive high levels of customer satisfaction across all facets of Company s services
  • Refine and optimize CloudCIOTM technical capabilities through automation, repeatable delivery methods
  • Develop security, routine maintenance, and other repeatable enhancements and features for CloudCIOTM & Automated MSPTM
  • Focus on increasing profit margins of technical delivery projects
  • Develop, implement and enforce standard operating procedures
  • Develop/Automate per project profitability reports
  • Develop/Automate per customer profitability reports
  • Develop/Automate utilization reports for department
  • Develop/Automate meta-data reporting capabilities for project delivery trends
  • Assume responsibility of managing Internal products/solutions
  • Provide visibility, work with, and support Sales, Finance, Marketing, Business Development
  • Develop repeatable procedures for technical delivery of company s core services
  • Develop personnel and take responsibility for hiring and developing direct reports
  • Communicate clear success criteria for projects and employees
  • Responsible for creating, tracking, and reporting yearly budgets of core revenue generating lines of business
  • Provide feedback to Managing Director & CEO for budgeting other business departments and future endeavors
  • Build long-term relationships with new and existing customers, partners, and vendors
  • Integrate at all levels of the organization
  • Provide support to all employees of the organization, and our customers as needed
  • Participate in higher-level sales activities, including international travel, or urgent needs
  • Participate in user conferences, including active participation at sponsored booths
  • Develop and support the company s goal and purpose that will continue to enhance the company s performance.
  • Become a steward of the company s values
  • Superlative customer service
  • Bias for action
  • Results matter
  • Integrity for your conduct
  • Hunger to learn
  • Assist with developing company assets and materials related to sales and marketing activities
  • Provide feedback and participate in executive meetings
  • Do whatever you can to add value to our customers, our people, and partners
  • Travel Requirements: Up to 30% travel, depending on the needs of the organization

Qualifications:

  • 7+ years of Technical Operations related experience with at least 3 years as a Cloud Operations Management
  • Proven technical expertise and leadership experience in driving Cloud Operations standards and procedures; significant expertise on the AWS ecosystem of services and products.
  • Exceptional critical thinking skills; ability to decompose complex problems, prioritize issues, and implement sensible solutions.
  • Excellent communication skills and ability to speak and write clearly and accurately, particularly as it relates to technical concepts.
  • Experience and comfort communicating professionally via presentations, phone, well-crafted emails, meetings, and customized materials.
  • Proficient experience managing customer escalations, crisis management, and other similar circumstances.
  • Demonstrated ability to absorb new concepts, facilitate discussions, and lead fellow team members and guide other departments in a technology environment.
  • Passionate about quality, performance, reliability, and scalability.
  • Exceptional organizational, analytical and detail-oriented thinking skills with a creative spirit that is contagious
  • The ability to operate in a fast moving environment and execute in the presence of ambiguity and change.
  • Excellent people management skills, including the ability to influence, negotiate and achieve results through direct reports and others.


Associated topics: administrative, administrative assistant, administrative coordinator, administrative officer, assist, beverage, document, front desk, operation, operations director

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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