international | Customer Service Representative in Bloomfield Hills, MI

Customer Service Representative

  • Harvard Resource Solutions
  • $31,005.00 - 54,910.00 / Year *
  • 1800 Kensington Rd
  • Bloomfield Hills, MI 48304
  • Full-Time



We are looking for a CUSTOMER SERVICE REPRESENTATIVE, located in PLYMOUTH, MI.

SUMMARY

Responsible for all transactions with customers regarding spare part sales for products in the
United States and Canada. Expedite orders as needed. Continuously review open customer orders and ensure deliveries as promised.


RESPONSIBILITIES

  • Process incoming requests from customers via phone, fax and email regarding all spare part inquiries (i.e.price, availability, lead time, etc)
  • Review customer account to determine status with credit department prior to shipping parts
  • Work with credit department and customer to resolve any outstanding payment issues
  • Process credit card payment for orders when customer requests
  • Process blanket PO s and ensure deliveries per customer schedule
  • Process emergency same day shipments when required
  • Obtain same day freight charges and ensure customer s order is processed with accurate costs and that it meets customer promised delivery
  • Issue Return Authorizations for any parts requires to be returned (i.e. defective parts under system or parts warranty, exchange program / core credit items, etc)
  • Follow up with customers on any open returns to ensure receives in a timely fashion
  • If not returned, generate invoices when appropriate
  • Ensure all Customs/Duties requirements are fulfilled on any international shipments
  • Generate drop-ship orders when required to send parts from third parties to our customers
  • Ensure all POs are received in system at time of drop ship and corresponding sales orders are invoiced to customer
  • Monitor prices for compliance with German Master Price List and any special pricing conditions are adhered to for customers with those agreements
  • Support other departments with their spare part requirements as needed (i.e. Field Service/Technical Support and Product Management Team)
  • Actively promote sales of spare parts
  • Pursue new opportunities and recoup lost business when possible
  • Any additional responsibilities as deemed necessary by management
  • Adhere to all company guidelines
  • Travel required for training as needed by management
  • Must maintain Valid Driver s License

Associated topics: client service, customer care, customer order, customer service, customer service representative, guest, help desk, service call, telephone, trouble resolution


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.