Location: Western US
Type: Full Time
Min. Experience: Mid Level
Reports To: World Wide Director of Solutions Architecture
Language Requirement: Candidate must be able to fluently speak, read and write in English
Key Responsibilities: Drive technical presales for customer meetings across all Unify Square service offerings Provide technical account management for existing customers, including monthly reviews with customers Work with customers and our internal team to drive consumption of Unify Square solutions and customer satisfaction Demonstrate subject matter expertise with Unify Squares PowerSuite platform Provide engagement management of active technical pre-sales efforts
Experience in at least two of the following technologies(preferably all three) Microsoft Teams Skype for Business/Lync Exchange 2007 or above Call quality analytics and reporting experience Bachelors degree or higher in Computer Science or Engineering or the equivalent industry experience 6 years of IT industry experience 3 years ofhands-onexperience with Microsoft Unified Communications Understand core telephony concepts such as signaling, codecs, dial plans, phone number manipulation, call routing Deep understanding of LAN/WAN concepts andinfrastructure Enthusiasm/support for Microsofts UC vision Experience with Enterprise Voice deployment and rollout Experience integrating IP and TDM based telephony systems Exceptional troubleshooting skills, using methodical and logical approaches Confident, can-do attitude Excellent communication skills (verbal and written) Broad understanding of business requirements and processes Creativity and ability to think out of the box Adaptability to a variety of task types Ability to travel within region on up to a 50% basis, with occasional international travel Ability to work effectively both independently and as part of a team Strong presentation skills Minimum MCSE Communications certification
BONUS QUALITIES: Additional Certifications (Lync MCM, MCSE AD, Exchange, etc.) Understanding of Microsofts culture and organization Scripting skills, particularly in PowerShell Experience working with global/multi-national enterprises Experience with telephony/PBX systems
*Please note: this job description is intended to convey information essential to understanding the general nature of work employees can expect within this role. It is not intended to be a comprehensive list of qualifications, skills, duties, responsibilities or working conditions associated with the position.
*Local candidates preferred (visa sponsorship and relocation not provided)
*Applicants only. Recruiters, please don't contact this job poster.
Associated topics: application architect, application developer, architect, architecture, design, design pattern, lead, project architect, software architect, software engineer lead